We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
This doesn’t apply to custom design products with personalised labels. No refund for personalised items.To be eligible for a return, your item must be in the same condition that you received it, no damage or unused. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at rise.thecandlestudio@gmail.com.
Please note that returns will need to be sent to the following address: details to be confirmed with in our email reply.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at rise.thecandlestudio@gmail.com.
This doesn’t apply to custom design products with personalised labels. No refund for personalised items.To be eligible for a return, your item must be in the same condition that you received it, no damage or unused. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at rise.thecandlestudio@gmail.com.
Please note that returns will need to be sent to the following address: details to be confirmed with in our email reply.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at rise.thecandlestudio@gmail.com.
